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Frequently Asked Questions

Information contained in these FAQ's relate primarily to POLi™. 

For all other queries please contact us directly.

Is there any cost for using POLi?
 There is no cost to make payments using POLi, although your bank may apply fees for electronic funds transfers.
What is POLi?
 POLi is the online payment option which enables customers to use their internet banking facility to safely pay for goods and services purchased online.
Why choose POLi?
 POLi is a great alternative for people without credit cards, or for those who have them - but would prefer not to use them to shop online.

When you use POLi to complete your purchase everything is done within the security of your online banking facility and at no time are you required to disclose your personal banking details to any third party, (including POLi).
Who can use POLi?
 Anyone who has access to the 3rd party payment functionality offered by a supported online banking facility can use POLi. The 3rd party payment functionality is variously described by the banks as “Pay Anyone”, “Fastcheque”, “Pay Someone Else”  “Transfer Money” in their Internet Banking sites.

How does POLi work?

  1. Choose to pay with Internet Banking wherever you see the POLi payment option.

  2. Select your bank and follow the prompts to ensure you have installed the POLi Web Browser.

  3. Complete the payment using the Pay Anyone functionality of your existing Internet Banking facility.

It's as simple as that!

Is POLi secure?
 The POLi Web browser (which is used to navigate to your internet banking facility), provides some of the most advanced security features available on the internet. During the course of the payment, POLi never has access to your internet banking identifier or password - these are entered directly by you into your internet banking log on screen. The rest of the process takes place using the security of your internet banking facility.

Is POLi approved by my bank?
 The POLi service and the POLi Web Browser are brought to you by Centricom Pty Ltd, an independent provider of innovative web-based transaction services and software.
Centricom is not a bank, and does not necessarily have relationships with banks accessible via POLi.

What are the system requirements for POLi?
 Prior to making payments using the POLi service you will need to install the POLi Web Browser.
In order to run the POLi Web Browser, your computer must meet the following minimum system requirements:

  • Microsoft .NET Framework 2.0 or above
  • Compatible Browsers: Internet Explorer 6.0+, Firefox 2+ (Javascript must be enabled)
  • Operating Systems: Microsoft Windows (XP SP2+, Vista)

POLi will check to ensure these requirements have been met and will guide you through the installation process upon first attempting to make a payment.

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